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IT Services:
7 Critical Success Factors and Evaluation Criteria Every Executive
Should Consider Before Selecting an IT Implementation/Service Provider
How to identify the best integration partner to manage your major IT investment.
Target Audience:
Chief Financial Officer, Chief Information Officer, Business Process Owners
Background:
Based on a recent research survey, 40 % of companies would not recommend their IT implementation provider to another firm.
What are the critical success factors and evaluation criteria for identifying the best IT implementation service provider prior to
making this important decision?
Companies about to engage an IT implementation service provider should consider the following industry best practices criteria
to evaluate the candidates’ strengths and weaknesses and to maximize project success.
These criteria include:
• Demonstrates in-depth business and technology knowledge
• Communicates effectively and be easy to do business with
• Adheres to agree-upon budget and schedule
• Provides good value for investment services
• Achieves business results that meet / exceed expectations
• Improves productivity of end users
• Provides responsive post-implementation support
Based on feedback from some of our Fortune 500 company clients, we found that the IT selection decision is highly critical to the
success of an IT implementation. If the inappropriate provider is selected, there are significant risks including being over budget,
missing deadlines and not meeting business requirements.
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