advansoft

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Anil Sunkara - CEO AdvanSoft International : E&Y Entrepreneur of the Year, Finalist - 2007

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Job Position :BPO Team Lead Voice Process (International process)

Experience : 2 - 6 Years

Location : Chennai, Hyderabad

Education : Graduation

Job Description :

  • Manage a team of 22 CSRs.
  • Monitor and drive teams to ensure all KRAs are achieved.
  • The Team Leader’s role is to ensure individual agents are performing against targets, reviewing their performance and coaching/training them to do so.
  • The Team Leaders will meet on a regular basis with their Manager both to provide feedback but also to receive instructions or actions.
  • The Team Leader is responsible for keeping their agents informed of what is happening in the centre and anything that may impact on the agents.
  • Work along with peers and supervisors and Quality team to meet the KPIs.
  • Develop aligned team members by creating learning opportunities.
  • Attend client con-calls and calibration sessions.
  • Provide feedback to team members based on observations made by the client spocs and quality audits.
  • Should have basic knowledge about Contact Centre Services, i.e., Voice and Non-Voice operations.
Send resume & specify position you are seeking to :
Email Id: resumes@adso.com
AdvanSoft International,Inc.

Dr No. 8-2-293/82/f/c/30,
Film Nagar, Jubilee Hills,
Hyderabad - 500 096.