advansoft

SAP Services Partner

Risk Free Implementation

SAP Implementation

IT Project Implementation

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Anil Sunkara - CEO AdvanSoft International : E&Y Entrepreneur of the Year, Finalist - 2007

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Job Position : BPO Team Leader (International Process)

Location : Mumbai

Job Description :

  • Graduate or PG.
  • Minimum 3-4 years of CC experience.
  • 1 year in the role of TL. Should be able to manage team.
  • Good Communication skills. Analytical in nature.
  • Should be from e-commerce industry and preferably from customer service background

Responsibilities :

  • Proactively manage team members.
  • Ensure defined SLA deliverables are met for the team.
  • Bring in continuous improvement on productivity and quality for process being managed.
  • Control team attritions
  • Efficient roster management for continuous service round the clock for Customer Service Team.
  • Maintenance of SOP and other process documents
Send resume & specify position you are seeking to :
Email Id: resumes@adso.com
AdvanSoft International,Inc.

Dr No. 8-2-293/82/f/c/30,
Film Nagar, Jubilee Hills,
Hyderabad - 500 096.