advansoft

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Anil Sunkara - CEO AdvanSoft International : E&Y Entrepreneur of the Year, Finalist - 2007

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Job Position : Quality Agent (BPO Ecommerce)

Location : Mumbai

Job Description :

  • Graduate or PG. Minimum 3-4 years of CC experience.
  • 1 year in the role of QA.
  • Should be able to manage team.
  • Good Communication skills.
  • Analytical in nature.
  • Basis Quality certification needed.

Responsibilities :

  • Set quality measurement metrics as per SLA parameters.
  • Define and set quality control charts to ensure that overall SLA quality scores are always met.
  • Random sample quality audits on agent performance.
  • Providing feedback to agents for improvement areas.
  • Conduct Quality improvement projects
Send resume & specify position you are seeking to :
Email Id: resumes@adso.com
AdvanSoft International,Inc.

Dr No. 8-2-293/82/f/c/30,
Film Nagar, Jubilee Hills,
Hyderabad - 500 096.